It had already been an exhausting morning when my boss walked in. A new employee needed to be trained. There were concerns about the production schedule. Orders hadn’t come through, ingredients were misplaced, an extremely impatient and entitled customer… and all of it needed my personal attention when I wasn’t getting my own production done.
When my boss came in and saw all the activity- busy, but not quite chaotic- she asked if there was anything she could do to help. “It’s great that your training the new girl today, but maybe just have her shadow you today instead of giving her tasks? That way you don’t have to be distracted all the time answering questions.”
I refused partly because she was asking good questions and learning well, but mostly because by handing off simpler, smaller tasks for her to learn on, I could focus on the tasks that needed a managers touch- like the lady that thought an incomplete order behind the counter was hers and tried to walk away with it.
It was busy that morning, and it felt like chaos, but it wasn’t. Everything got done, well and on time. What made it feel like chaos and created stress was answering questions that didn’t need answers and handling problems that had already been handled.
I’m a big believer in servant leadership, but there’s a serious difference between that and learned helplessness.
The Black Hat Baker 