Philosophy

The Psychological Pitfalls of Servant Leadership

/ The Black Hat Baker / 1 Comment

It had already been an exhausting morning when my boss walked in. A new employee needed to be trained. There were concerns about the production schedule. Orders hadn’t come through, ingredients were misplaced, an extremely impatient and entitled customer… and all of it needed my personal attention when I wasn’t getting my own production done.

When my boss came in and saw all the activity- busy, but not quite chaotic- she asked if there was anything she could do to help. “It’s great that your training the new girl today, but maybe just have her shadow you today instead of giving her tasks? That way you don’t have to be distracted all the time answering questions.”

I refused partly because she was asking good questions and learning well, but mostly because by handing off simpler, smaller tasks for her to learn on, I could focus on the tasks that needed a managers touch- like the lady that thought an incomplete order behind the counter was hers and tried to walk away with it.

It was busy that morning, and it felt like chaos, but it wasn’t. Everything got done, well and on time. What made it feel like chaos and created stress was answering questions that didn’t need answers and handling problems that had already been handled.
I’m a big believer in servant leadership, but there’s a serious difference between that and learned helplessness.

Continue reading →

Envy- Slaying the Green-Eyed Monster

/ The Black Hat Baker / 1 Comment

When I am in a sour mood- cranky, frustrated, exhausted, irritated by life- that’s often when I am most likely to do something charitable. I’ll help out a friend with a problem, give some extra cash to a panhandler, or buy something I don’t really need to support a good cause.

Why? There’s a lot of psychology behind the action. We can discuss the differences between empathy and sympathy, that being frustrated puts me in a more empathetic place to others and I’m more likely to try and help. We can discuss how doing good things releases endorphins, making me feel good, and whether or not that makes the action actually “altruistic.” It could even be as simple as “I feel like this world sucks, so I’m gonna do SOMETHING to make it better.”

Those would be excellent blog posts… but they are not this one. This post is about the fact that that same principle applies to when good things happen to other people, and to help your negative feelings about it. This post is about Impostor Syndrome, envy, and diffusing both by supporting your friends.

Five peoples hand grabbing each others wrists in support
Photo by Pixabay on Pexels.com
Continue reading →

Learning to Lead by Letting Go

/ The Black Hat Baker / Leave a comment

Managing is a full-time job in itself, and going from being a cook or baker to a managing is more than a promotion. It’s a shift in mentality. After years of needing to be “hands-on,” I will no longer have the time, energy or focus to give every task personal attention. Ironically, one of the hardest lessons I will have to learn as a chef is how not to be in control.

"Leadership" written in chalk on a black background.
Photo by Anna Tarazevich on Pexels.com
Continue reading →

Clear Your Space, Clear Your Mind

/ The Black Hat Baker / Leave a comment

I am definitely not a “neat freak.” Cleaning up my desk and bedside area today were proof enough of that.

A garbage bag was filled with old mail, flyers, documents I thought were too important to throw out (until I realized that I didn’t need three year old insurance mailers,) and probably every time slip and receipt I’ve gotten in the last two years. Some actually important stuff was moved elsewhere, and my desk now faces a wall rather than out into the room. The floor got vacuumed, the surfaces wiped down, and reorganized.

Yes, I am writing this from a corner table at Belmont Station with a short beer at my side (I did promise myself, after all, and rewards are important) but much like a kitchen, cleaning up your workspace (and keeping it that way!) may do more for your productivity and motivation than all the little quote calendars filling your waste bin.

See? Even an actual trash panda can clean.
Continue reading →

Stepping Into The Ring- Leadership, Impostor Syndrome, and Creativity on Demand

/ The Black Hat Baker / Leave a comment

“Well this will be interesting…”

I apologize for the lack of a blog post this past week, but last Sunday I left the French bakery behind and started a new job at a pie company. Despite the fact that pie is, some would say, very much my wheelhouse, that’s not the part that will make this job uniquely interesting or what consumed so much of my time and energy. What will make this particular gig a real challenge started right at the interview. As I sat down with the owner, she flipped through my resume and said,

“Listen, I’m hiring a baker, but you’ve got training experience, right? You can train, schedule, and lead a team? Good- because I am stretched way too thin. Here’s the plan: I hire you, make you my kitchen manager, and turn the production, scheduling, and menu of our sweet pies over to you. That will free me up to run the rest of business. Deal?”

For the first time in my career, I’m scheduling production, training up the team, and choosing the menu. In other words, actually functioning as a chef (at least as it’s popularly defined in America.)

For the first week while I learned methods, recipes, and the rhythm of the kitchen, I stuck to some classics on the menu… but next week I’ll really have to come up with some ideas and prove that I can hack it. Not so much to my co-workers or boss- they have an almost unbelievable faith in my ability to deliver and perform.

No, I’ve got to prove it to me that I haven’t bitten off more than I can chew.

Continue reading →