“Lovers and madmen have such seething brains, Such shaping fantasies, that apprehend More than cool reason ever comprehends. The lunatic, the lover and the poet Are of imagination all compact: One sees more devils than vast hell can hold, That is, the madman: the lover, all as frantic, Sees Helen’s beauty in a brow of Egypt: The poet’s eye, in fine frenzy rolling, Doth glance from heaven to earth, from earth to heaven; And as imagination bodies forth The forms of things unknown, the poet’s pen Turns them to shapes and gives to airy nothing A local habitation and a name.”
– A Midsummer Night’s Dream, Act V Scene I
At the end of his own weird and raunchy comedy A Midsummer Night’s Dream, Shakespeare lets us in on his own thoughts regarding passion and madness. Passion, Creativity, and Insanity are the coin of the realm in culinary arts. The work of food writers, celebrity cooks, and media like The Bear parade our damage for the public and make us heroes, horror stories, characters, and even martyrs when we die.
I don’t think for a second it’s somehow undeserved. That’s the part of our lives that kitchen veterans miss and swap stories about. What some people think needs to be done about- or with- that passion, however, has me wondering. How to do you temper, train, guide, and coordinate that kind of raw passion and madness? History would tell us we need to be like the military. Owners and executives who spend more time owning and eating in restaurants than actually making them work tell us we need to lead and manage like a business or a factory- possibly one that turns Dirt into Diabetes.
Personally, I think that the answer to leading and managing cooks is to stop seeking “employees” as much as finding acolytes.
I don’t get out to Loyal Legion a lot, but I almost always like it here.
They’ve organized their tap list so it isn’t positively crippling to grok, even if they don’t go off the beaten path as Belmont Station or some of my other favorite taprooms in Southeast Portland can, and their menu is Generally Good. The old building with its cavernous room, three-sided bar stretching the length of it, and plush conversation booths with low tables are blessedly quiet on this last Saturday afternoon of the year.
I have a locally-made stout in my hand, words in my head, and a screen and keyboard in front of me. In some comforting ways, the world doesn’t change nearly as quickly as we think.
Towards the end of my days in the winery, it gets to a point where I realize I’m taking up space more than helping out. The other two members of my team are there- one usually plugging away at whatever events are going out soon, and one getting their station ready to handle restaurant business for the night and getting up to speed- events, reservations for the night, VIPs and the like they’ll need to see coming.
A sign of good training and good people is when they leap into work on their own without the need for supervision- and the sign of a good manager is when they know their job is done for the time being. A leader’s job is to train, support, and provide for their team so that they can do their jobs well. That means providing materials, guidance, information, time, manpower, whatever is required. I believe the first and last question a leader of any group needs to ask is “How can I help you succeed?” Frequently, in my case, the answer to that question becomes “Go do something else and step aside. We’ve got it from here, we’ll call if there’s an issue.”
If you’ve been reading this blog for any amount of time, you can guess what my state of mind has been like this last week and why I wound up skipping a blog post.
I’m not going to go over the recent election here except to say that while I’m frustrated and disappointed, I’m not wholly surprised. That can also be said for the anti-Jewish pogroms that seem to be all the rage in Europe again. Clearly going “vintage” doesn’t just mean aesthetics anymore- it also covers racial violence, and several groups appear to be giving 1939.
The Outrage and Angst Machines are running full tilt and their product remains what it always has been- Fear and Exhaustion, getting dumped into our lives faster than ever.
The idea is not to drown us, but to make it so we drown ourselves. To make us isolate ourselves in fear of everyone and everything and burn out all our energy over The Next Big Bummer so we’ll throw up our hands, sit down, shut up, and get on with dying quietly.
“Engage with the world around you at your own risk,” it all yells at us from the TV, from our phones, from stickers and posters and placards and screaming strangers. “Better and safer to Trust Us, give us your money and voices, and let us tell you who to hate today while we swaddle you in little luxuries. You can even choose which ones.”
No one likes wasting their time, or feeling like their time is being wasted. If you can’t explain the impact of a task, why does the task need to be done by anyone?
I’ve been silent on here for the last few weeks. Between a very compressed event schedule at the winery, Yom Kippur, and the anniversary of October 7th, I haven’t had the energy or the will to do much at all. With the arrival of a slow period, though, I finally have time to rest, think clearly, and put something on this blog worth reading.
I also have time to take on some of the more… “long-form” projects that come through the kitchen. One of these was a process I’ve come to call “Quinceageddon.” It began last year when my chef bought about 40 lbs of locally-grown quince, dropped it in our walk-in fridge, and told me to do something with it.
For those who don’t know, a quince is thetsundere version of a pear. Historically called the “fragrant pear,” a quince looks like a giant lumpy pear that has a positively wonderful fragrance- floral, sweet, and sharp all at the same time- but is utterly inedible by itself. The fruit is so rich in pectin and tannin that it’s like biting into a rock-hard raw potato, but painfully bitter in addition to being actually painful.
The single most popular- and arguably the best- thing to do with quince is to make quince paste, or membrillo. The striking red color and tart/sweet flavor makes it a staple pastry filling in Latin America and Spain, as well as a classy addition to cheese boards. Membrillo can be bought from specialty stores, but it tends to be expensive because making it takes hours of work. First comes peeling, coring, and chopping the rock hard fruit. Then braising the fruit with water and citrus to soften it. Then milling, blending, mixing and cooking it slowly for hours until the puree turns crimson red, and finally blending and cooling… but if you (or the pastry chef you hired) have a bit of a blank day to spend, it’s easy enough to make it yourself.
*Frenchy SpongeBob Voice* “8 Hours Later…”
The other project I found myself working on this week was seeing to the end of our tomato supply. All summer, we had an excellent supply of local tomatoes that we worked into sauces, salads, jams, platters, platings, and the like. With autumn in full swing and tomatoes leaving the markets, it was time to similarly see them off our menu.
That meant we had about 20 pounds of beautiful (if somewhat wrinkly) multicolored cherry tomatoes that would soon be attracting more fruit flies than customers if we didn’t deal with them soon, turning them into jam that could be reliably frozen for a future time… which meant they were handed over to me and my team.
Slowly, individually plucking the green stems and leaves off the tomatoes as I dropped them into a bucket on a scale, I realized, would probably make a cook fresh out of school (or a younger me, for that matter) go mad and question their life choices… if I just told them to do it.
While I was plucking through these tomatoes, my assistant Marisah was taking another crack at piping the gouger cheese puffs we use for events. As I plucked stems, I called back advice over my shoulder as she mixed the sticky pate au choux batter until I realized what I was doing and said “Augh, sorry… you’ve literally made this before, I’m preaching to the choir here.” To which Marisah graciously laughed and said “It’s alright, I enjoy the teaching.”
That’s when I looked back down at my tomatoes and realized a mistake that too many chef make and that I do my very best not to make- they don’t give the context for a task.
For too many “old school” chefs and cooks, when you are given an instruction, the correct answer is “Yes, chef” and then you do it. Maybe the almighty Chef will give you a reason or some instruction, but the key in that task is obedience. When the boss says “jump,” you ask “how high” on the way down. That was what made a good cook. “Kids these days with their questions and their ideas and their entitlement…”
Karen fixed that for me relatively quickly in my career over a batch of pastry cream.
“Your custard always gels too hard, Matt. What are you… wait, are you done mixing it already?” “Um, yeah Karen- that’s what I was taught, mix it until the butter melts…” “Matt, if you just put the butter in there, it’ll melt and then you’ll have brick. You move it until the butter melts and it’s cool. If you want a custard pie filling, that’s fine, but if you want it smooth and pipeable, you need to mix it longer.” “Always ask questions, Matt.”
If I told Marisah or anyone else “peel and chop 40 pounds of quince” or “individually pull the green bits off 16 pounds of cherry tomatoes” without any other information, or if I answered questions with “because I said so,”why wouldn’t I expect shitty results? That’s stupid, capricious, annoying, and a massive waste of goddamned time.
If, on the other hand, I was honest and said “Peel, core and chop these quince. We’re making a shit-ton of quince paste for the year, and peels and seeds will make the milling more difficult” and “We’re throwing all these into jam and we don’t want the green bits,” suddenly there’s a reason to do a good job of it beyond “I have authority and you don’t.”
What’s more, being open to questions can help, change, or eliminate the task altogether. I think of it as “keeping me honest’ in the face of culinary orthodoxy, because if someone else says “why can’t we just food mill or process the tomatoes as they are” suddenly I, as a teacher and leader, have to think the task through.
In the case of the tomatoes, I need to be able to say “The food processor will chop up the green bits, and we don’t want them at all. The food mill will strain out the seeds which we do want.” The same logic applies for why we don’t process the parsley.
Occasionally, however, it gives me pause to say “Hey, why DON’T we do the task that way?” If I can’t find a reason, we experiment. If it works, voila- a useless task as been eliminated because I was able to say “Huh… let’s try it!” Instead of getting butt-hurt over my orders being questioned, an apprentice feels validated, labor has been reduced, and efficiency increased.
Put your ego aside, get your head out of your ass, and invest the tiny amount of time it takes to feed your employees curiosity. Create enjoyable teaching moments, and reap the benefits of ideas beyond your own.
The Black Hat Baker 