I’ve been walking a good chunk of the afternoon. I walked down from my home on Mount Tabor a nearly-straight shot on a blessedly warm March afternoon because I was a man on a mission. Only part of it was to get a good walk in on a sunny day and absorb as much vitamin D as possible. Another solid chunk was to go out among the populace on St. Patricks Day and find some friendly souls to get blitzed with.
Truth be told though, I walked over fifty blocks downhill in the sun through suburbs, commercial districts, industrial zones, and homeless camps alike because I wanted to try some friggin whiskey.
I did, it was delicious, and I have some thoughts about alcohol.
A pint of porter on St. Patricks Day at Loyal Legion, Portland OR
Want to really piss off a millennial? Ask them “What did you think your adult life would be like growing up?” Want to have a full-on existential crisis? Truly and sincerely listen to the answers– and wonder if you haven’t forgotten being that pissed off once too.
Sorry about that. Let me make it up to you by sharing a comforting truth- success is relative, and how it looks is up to you.
I remember when my father, fresh off of some new training and then reconfirmed in team management training of my own, told me the Three Requirements for Change. They rang true enough in my own life and observations that I put them in my first book:
1. The need for change must be recognized. (I.e. “I can’t keep going on like this. Something has to change.”)
2. The nature of that change must be known. (“I need to ____”)
3. The idea of changing must be less terrifying than the consequences of not changing. (“Changing will be hard, but it’s gotta be better than if I keep going like I am.”)
I find myself in a position once again where change is needed. The third requirement is usually the toughest one to establish for change- people will often accept familiar misery over the unknown chance for happiness. In my case, however, it’s the second requirement that’s tripping me up. Where to from here?
This past week I had the kitchen to myself, and it will continue to be so for the foreseeable future.
With the loss of my assistant to pursue better compensation and more secure hours, the pie shop kitchen is now a one-man show until I find and hire someone else.
What am I then? Quiet most of the them. Thoughtful. Doing my best to deny the bitterness and grievance and accept that for now, my “Way of the Floured Hand” is to be found in hermitage.
When you decide (and are given the opportunity) to be a team leader, you will eventually have to decide how to build your team. As tempting as it is to want to feed everything to a formula or algorithm, scan resume after resume and call in anyone that fits the metrics you need, we all know that doesn’t always pan out.
Life is messy and squishy. The people you hire may have the technical skills you need, but lack the interpersonal and intrapersonal skills that would make them effective. It’s hard to set hard numbers on “soft skills”– and even harder to gauge how a person will interact with and impact the performance of others.
Hiring for a kitchen is a masterclass in these factors. It’s hard to imagine a more brutal crucible than a busy restaurant or bakery. The work is rough, the atmosphere can be tense, and the nature of the business is working closely with others. Tempers and passions flare, motivations clash, and successful teams are the ones where everyone can pull together.
What do I look for in a would-be piemonger? A lot of what you’d expect, but maybe not how you expect it.
“And now that I have got my terms I will tell you my reasons for making up my mind to go. First of all, gentlemen, I have been observing you both for the last few days, and if you will not think me impertinent I may say that I like you, and believe that we shall come up well to the yoke together. That is something, let me tell you, when one has a long journey like this before one.” – Allan Quatermain, King Solomon’s Mines by H. Rider Haggard
The Black Hat Baker 